Create your bespoke management service from the following swift modules

Adds, moves and changes - Networks evolve over time and require regular changes to ensure that they are operational and to accommodate additional users.

Capacity Management - Assists with the activity of determining the network resources required to prevent a performance or availability impact on the network demand.

Configuration change management – Provide Networks First with the responsibility for changes to the configuration of routing & switching devices located within your network.

Firewall Management - Provides peace of  mind that the firewall is compliant with the latest firewall software release that will always include the latest patches to any known security vulnerabilities

Password Management – the service deals with both simple passwords as well as more complex Firewall administrative tasks required to avoid security vulnerabilities.

Performance reporting - The service will run a monthly or quarterly performance report and any exceptions will be investigated and documented within the performance report.

Server Performance - Networks First will monitor the performance of the servers and if pre-agreed threshold are exceeded Networks First will notify the customer of high utilisation.

Software Compliance Management - Networks First will accurately record the version numbers of software running on the network and compare these to the latest version available from the vendor of the hardware on a bi-annual basis.

Third Party Incident Management – Employ our ITIL based Service Desk resources on your behalf to manage initial incident to be placed with a third-party support organisation via one telephone call to Networks First’s Service Desk.

VoIP Quality Monitoring – is a multi - vendor voice quality monitoring service that provides VoIP metrics such as packet loss and latency, as well as voice quality measures such as jitter.

WAN Carrier Management- our ITIL based Service Desk manage incidents to be placed with a third-party support organisation via one telephone call to Networks First’s Service Desk.

 

swift benefits