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Support Services

Support Services

Fast Facts
  • Multi-Vendor accreditations and experience
  • Mixed infrastructures can be covered by one network support service organisation
  • 4 hour fix
  • Centralised, fully manned, 24 x 7 Network Operations Centre
  • Distributed spares holding across 5 regional offices
  • Localised Field Service Engineering team
  • Security Cleared Engineers
  • Penalty payments for non performance as standard.
  • ITIL best practice and ISO 9001/ ISO27001 and ISO 14001 certified approach to Service Delivery
Excellent Support

For twenty five years Networks First's ethos has been to deliver excellent Support, Monitoring and Management services for our partners. Networks First is a Services company with the focus of guaranteeing performance and availability across the network infrastructure, through our support service and managed network service solutions.

Range of Technology

Networks First's Support Service covers a wide range of technology infrastructures including LAN, WAN, Wireless LAN, Collaboration and Security technology architectures. Our multi-vendor capabilities provide Support Services for blended estates where infrastructures contain a variety of hardware. Our longevity as an organisation enables us to provide Support Services for legacy hardware.


Core to the Support Service is offering our partners a flexible approach. Support Service contracts can request mixed SLAs at individual line item level and co-termed contract dates for multiple sites or multiple customer contracts.

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