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Support Services

Support Services

- A Complete Solution

Fast Facts
  • Multi-Vendor accreditations and experience
  • Mixed infrastructures can be covered by one network support service organisation
  • 4 hour fix
  • Centralised, fully manned, 24 x 7 Network Operations Centre
  • Distributed spares holding across 5 regional offices
  • Localised Field Service Engineering team
  • Security Cleared Engineers
  • Penalty payments for non performance as standard.
  • ITIL best practice and ISO 9001/ ISO27001 and ISO 14001 certified approach to Service Delivery
Delivering
Excellent Support

Networks First’s Support Services cover a wide range of technology architectures including LAN and WAN network support services, Wireless LAN support services, Collaboration support services and Security support services.

Doing more than traditional ‘break-fix’ services, Networks First’s Support Services offers a restoration guarantee.

  • 90% of all support service incidents logged with Networks First are fixed remotely.
  • 96.5% of all support service incidents received by Networks First are resolved internally with no vendor support.
Range of Technology
Infrastructures

Our multi-vendor capabilities provide Support Services for blended estates where infrastructures contain a variety of hardware. With a 25 year pedigree, our longevity as an organisation enables us to deliver Support Services for legacy network hardware along with the newest technologies being deployed today.

Flexible
Approach

Core to the Support Service is offering our partners a flexible approach. Support Service contracts can request mixed SLAs at individual line item level and co-termed contract dates for multiple sites or multiple customer contracts.

Find out more about the Partners Benefits of our support service offerings and the Vendors we support.

Find out more about how we can help you and your customers speak to one of our support service specialists today on 0845 850 5577

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