Support Services
Networks First’s network support service will keep your business critical communication systems up and running. Our experienced and highly trained service desk and engineering team deliver a quality service that goes beyond traditional ‘break fix’ to one that will restore and maintain business critical networks.
Our aim is to provide you with a network optimised for availability, security and performance. 90% of calls logged with Networks First are fixed remotely but if we visit site we don’t leave until service is restored.
Providing guaranteed SLAs, our multi-vendor engineering team utilise our regional office spares (totalling £4.5 million), guaranteeing service restoration for your network.
The service delivers:
- Four hour call to fix time carrying required spares
- 24/7 service based on network restoration
- Multi-vendor, mixed technology support
- Remote access diagnostics
- Access to spares for disaster recovery
- No additional incident cost
- Penalty payments for non-performance
- Test lab access
- Offsite customer backups of configurations
- Hardware and technical support
For further information about Networks First’s Support and resoration services please call 0845 850 5577 or get a Support Quote now.