NOC & Service Desk
Networks First’s fully manned 24×7 Network Operation Centre (NOC) is located centrally at the Networks First head office in Redditch and operates a secure access policy.
Your service desk or customers have access to our NOC team day and night. Our Management Services customers know that the responsibility for the pro-active management of their network is in the hands of the NOC team, whilst support service customers can be assured that should there be a problem there is a real person there to assist
Our highly experienced Service Desk team can be found working in our Network Operations Centre (NOC). We provide our partners and their customers with a single point of contact for all service related issues to be reported on a centralised, skilled Service Desk.
They provide a professional service dedicated to logging your incident to ensure the most suited resource is allocated to getting your network back up and running. The Service Desk team is also committed to give you updates from progression of incidents right through to resolution. To log an incident with Networks First, please call 0845 850 1177 with your contract number.
Our secure Networks Operation Centre can monitor and manage your ICT Infrastructure remotely 24X7,
- First Line NOC Engineers; All First Line NOC Engineers are experienced, multi-vendor and have a broad capability of all supported network products.
- NOC Consultants; The team members hold the highest level of certification from Networks First vendors and on average have 15 years’ experience of dealing with networking and security products. The team members all have broad networking (routing & switching) and security skills as well individual specialisations such as Security, IP Telephony, IPS/IDS, WAN Optimisation and Wireless.
- The NOC team are supported by our Field Service Engineers; All Field Service Engineers have multi-vendor skills and carry out all field based duties such as conducting audits, carrying out on site diagnostic thought to hardware replacement and restoration of service.
- 24X7X365 proactive monitoring.
- 24X7X365 Manned NOC based in our Head Office in Redditch.
- Integrated procedures to suit our Customer’s processes.
- White labelled NOC.
- Network restoration guaranteed.
- Improved service levels.
- Increased customer satisfaction.
- Reduced downtime during outages.
Our team deal with an average of 650 incidents each month, of which approximately 250 are proactive responses for our monitoring and managed services customers.