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Customer Engagement Management & Feedback

Networks First prides itself on its superior customer service and quality of service delivery.

Networks First takes a pro-active stance to ensure regular performance appraisals take place between our customers and the assigned Customer Engagement Manager. Their role is to ensure we are always providing the highest quality service and provide feedback to the business on process improvements with a view to maintaining customer experience.

Feedback Management

Networks First operates a continuous improvement programme which incorporates a feedback process to monitor and act on all feedback received.

Suggestions, customer and engineer feedback, complaints and information security issues can all be sent to feedback@networksfirst.com where a member of the team acknowledges receipt and provides regular updates on progress through to completion.

We regularly receive feedback from customers about the positive experience they have had when dealing with Networks First. Visit the Customer Comments section to read about what our Customers have said about us.

Every visit to a customer site by an engineer or consultant is followed up with a satisfaction survey that is scored by customers.

We are transparent with our customers and have implemented the ServiceFirst Feedback Portal. Published comments do not have to include the customer name and company but can do so if this is acceptable to the user. This system is not just used by our engineers and consultants but by the whole of the business demonstrating how important it is to get feedback on all aspects of Networks First and continue to deliver and exemplary customer experience.

Discover how we deliver an excellent customer experience to our customers.

With our focus on the customer experience you can have peace of mind that the quality of the managed service or support service received from Networks First will be exemplary. To find out more, contact us or call our expert team today on 0845 850 5577.

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