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0845 850 5577
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Working with Networks First provides partners with business benefits both for themselves and their customers.
- Quotes turned around within 24hours
- Online Quoting where available
- 24 x 7 UK based Network Operations Centre
- All engineers are DBS checked and 91% hold SC Clearance
- Dedicated Customer Engagement Manager
- Incident Reporting
- Pre Sales Support
- Co-Branded Partner Marketing Collateral
- White Labelled Services (NOC, Support, Monitoring and Management)
- Single Point of Contact for a multi-vendor, mixed technology, varied SLA infrastructure
Networks First delivers our Partners:
- Market leading support services, backed by hardware support and consultancy.
- An innovative partner commercial model, maximising the vendor programs and offering clear
competitive pricing and flexible SLA’s.
- Networks First operates a true 24×7 Network Operations Centre from its head office in Redditch including Service Desk and Technical Engineers.
- Networks First ensures our partners are aware of equipment reaching end of life, and will make recommendations to enable informed decision making as to the best way to move forward.
- The services provided will be reviewed through Networks First’s customer feedback portal. This customer feedback will be analysed in house and shared with our partners.
- Free access to Network First’s online partner portal which offers full inventory management and digital authorisation of amendments to service. For access to Networks First’s partner portal please email Servicedesk@networksfirst.com
- The inventory management service is further enhanced by Network First’s unique Mobile App which can scan equipment and collect information so that the inventory database can be updated.
- The potential for supplier consolidation. Networks First’s broad capability as an end to end maintenance and managed network service provider offers partners maximum commercial and service benefits.
- A dedicated Customer Engagement Manager providing; regular reviews of performance against SLA and incident analysis and access to a full suite of reports.
- A dedicated Account Manager, supported by a desk based team, to manage the commercial relationships.
- Reliability of service is at the core of our business and backed by ITIL processes. All Networks First customers benefit from a first class service. As we are a services and support organisation, this quality is delivered by ITIL defined processes and procedures and is proven by consistently achieving SLA rates of over 99.6% across our entire contract book.
- ISO 27001, 9001 and 14001 certified
- Committed to reducing carbon footprint