Eddie Hing, Universal Networks
Networks First prides itself on the quality of its service delivery and is certified to both ISO 9001 and ISO 27001 standards. These certifications ensure that we provide a high level of service and protect the information assets of our customers. We also understand the many benefits of adopting ITIL best practice and the implementation of a continuous training and improvement program.
We’re proud of our ISO 9001 track record. Having passed twice, both at the first attempt, we haven’t suffered a single non-compliance issue. Only 10-20% of all ISO 9001 audits achieve first time pass status.
Our internal process ensures that we consistently support our clients, with no exceptions. At all stages the customer is aware of the resolution’s progress through regular updates, and there’s a robust escalation process for both functional and hierarchical issues. We also understand the many benefits of adopting ITIL best practice and the implementation a continuous training, assessments and improvement program.
The ISO 27001 scope covers Information Security relating to LAN, WAN and Converged Telephony Services, including paper, electronic and supporting media for customer and Networks First owned information.
Our ISO 27001 certification covers the management of Networks First remote engineering support offices, third party services suppliers and the provision of on-site services at customer locations.
Service Management & ITIL
ITIL is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally. It is supported by a comprehensive qualifications scheme, accredited training organisations, and implementation and assessment tools.
We’ve adopted ITIL best practice to ensure we effectively manage our service delivery operations and maintain a high quality, customer focused professional support service.
Our Customer Engagement Managers are responsible for all post-sales activity and coordinate the communication between your implementation team and Networks First. They establish operating procedures between our companies and conduct account reviews to discuss past performance, future developments and ongoing service improvement plans.
With these two standards in place you can have peace of mind that the quality of the managed network service or network support you receive from Networks First will be exemplary.