Networks First Wins Small Business Category in prestigious UK Customer Experience Awards
Redditch – 12 November 2007: Networks First, a leading provider of support services for network infrastructures (www.networksfirst.com), are this years winners of the Small Business category in the prestigious UK Customer Experience Awards. The awards are given to UK companies in recognition of outstanding customer service.
Jackie Matthews, Customer Experience Awards, commented: "A great organisation with an impressive Head Office, that mirrors the excellent service delivered."
The UK Customer Experience Awards aim to identify and recognise organisations that are industry leaders in serving customers. The awards help organisations identify their strengths and weaknesses whilst providing benchmarks and guidance in improving performance. Key criteria assessed by the judges include: customer intelligence, operational effectiveness, engaging people, leadership and values, and organisational agility. The award sponsors include, Pipex Business, Unisys, Cable & Wireless and The Henley School of Management.
Peter Titmus, managing director, Networks First, comments: “We are overwhelmed to have won the Small Business category particularly as this was the first year we have entered – this award is an encouragement to all our people and will help us keep our focus on our customers’ experiences. Our aim is to open the business up to customers and give them the opportunity to see the investments in service we are making, as well as meeting the people with whom they will work. We recognise that customer service is a priority and one that will continue to be so.”
Previous winners of the awards include Mace Ltd, Britannia Building Society and First Direct. The winners of the 2007 UK Customer Experience Awards were announced at the final on Wednesday 7th November at Café Royal, in London. For more information please visit www.customerexperienceawards.com
Notes to Editors
About Networks
First Networks First is a specialist provider of converged network support services. Its people, passion and skills blend together creating a distinctive customer support experience. Going beyond the traditional ‘break fix’ approach, Networks First’s commitment is to the restoration and ongoing sustainability of networks.
A partner focused support services organisation with multi-vendor and mixed technology capabilities, Networks First’s partners, include EDS Global Field Services, Sun Microsystems, Dell and Westcon Converged.
Following its recent acquisition of ANS, a leading provider of support services for IP telephony solutions, Networks First is now the largest independent provider of converged network support services in the channel.
For more information please contact Emily Droogleever/ Alexandra Coleman at Portfolio Communications on 020 7240 6959 or email networksfirst@portfoliocomms.com
