Investing in service excellence - Can the service industry afford not to?
10.30am, 19th October at The Service Excellence Management Show
02 October 2006: Networks First, an independent provider of support services for network infrastructures, will be speaking at Service Management Europe on Thursday 19th October at 10.30am as it investigates ‘Service Excellence – but at what cost?’
Networks First is committed to consistently delivering exceptional service to meet and exceed the needs and expectations of each of its partners and their customers. Derek Dale, Network First’s Service Director, will be exploring the costs surrounding service excellence including what it takes to ensure partner loyalty and customer retention in this price driven, ‘me too’ market.
The Service Management Show is on from 19th to 20th October in the NEC, Birmingham. Registration is available online at www.servicemanagement.co.uk.
Derek Dale will be speaking at 10.30am in Theatre 2, Strategic Service Theatre.
