Networks First certified as Cisco silver partner
West Midlands based company has been awarded Silver Certification status for the second consecutive year
03 February 2006: Networks First, the independent multi-vendor, mixed technology partner-focused provider of support services for network infrastructures, has been awarded UK Silver Certified Partner status by Cisco for the second year running. This recognises the continuous investment in Cisco Systems training & technology, and its commitment to providing leading networking technology to its customers. The award follows a detailed review of its technical expertise in specialised areas and its customer satisfaction levels pre and post sales.
As part of the re-certification process a full audit was carried out by an objective third party and a customer satisfaction survey was conducted, the results of which are carefully scrutinised by Cisco. 75% of Networks First’s customers responded to the survey and from these, Networks First scored 100% true customer loyalty and pre- and post-sales support scores of 4.63 and 4.70 out of a possible 5, both significantly exceeding the average.
Steve Niven, Sales Director at Networks First, explains, “We are delighted to be recognised by Cisco as a leader in networking, for our technology expertise and for the high level of customer satisfaction we achieve. The re-certification of our Silver Partner status says a great deal about the quality of the staff and engineers and the skills they possess across sales, design, technical and customer service. It is the dedication and the skills that help us stand-out in such a fast moving and competitive market.”
Niven continues, "The Cisco Silver Certification supports us in persistently offering our clients a high level of product knowledge, technical expertise and service capabilities. For our partners this means strategically planned business solutions that are cost-effective in operations, increases revenues and improves customer service. Business processes are constantly changing and this is down to the increased flexibility of the technology available. Cisco is a leader in the evolution of networking for the Internet and our certification allows us to be at the forefront.”
Commenting on the benefits for Networks First customers, Niven concludes, “This re-certification demonstrates to our partners and resellers that we are able to provide the technical support that their customers require and that this is recognised by Cisco. Cisco places great emphasis on customer satisfaction and to have achieved 100% loyalty from our customers demonstrates the continued contentment of our partners and resellers.”
