Networks First understands this and has developed kestrel, a portfolio of support services designed to provide comprehensive Quality of Support tailored to each customer’s precise needs.

Flexibility is central to the kestrel service proposition in today’s converged world.  The basic service can be enhanced with additional features on a ‘pick and mix’ basis to meet the precise requirements of every customer.

 

Spares included

The Networks First engineer will arrive with the correct spare in order to restore network service in the shortest possible time.

Access to spares for disaster recovery

Networks First has a vast stock of spares available in order to provide its customers with a level of network availability whenever possible.

Free technical Assistance

On tap knowledge and skill on any network related issue.

Penalty payments for non performance

Penalty payments for non performance apply on every fault call.

Off site back up configurations

This feature is excellent in a disaster recovery situation and assists a speedy response form our engineers.