kestrel data & IP telephony features & benefits
- Incidents included
- Multi vendor, mixed technology support
- Spares included
- Nominated account engineer providing engineering continuity
- Software updates
- Test calls
- Remote access diagnostics
- Access to spares for disaster recovery
- Free technical assistance
- Access to Networks First contact web site
- Penalty payments for non performance
- Off site back-up of configurations
- Dedicated account management
IP telephony features
- Networks First can design, install, maintain and offer IP Telephony consultancy
- Automated service credits redeemable for TAS (telephone assistance service). Partners can download service credit info from the Portal.
- Access to both on line logging and tracking system with auto email updates or via priority TAS support number
- Questions answered by IP Telephony experts
- Allocated number of adds, moves and changes in a defined timescale post install e.g. assistance with phone mail and phone relocation assistance
additional features
- Test lab access
- Software update installation
- swift remote network support services
- Audits
- Low claims discount bonus available
- Service credits
