Frequently Asked Questions
What are the lead times for a Project engineer?
Typically we quote 10 working days for engineering availability. If Networks First are not delivering Project Design or Project Consultancy in relation to the engineering work required a Project Brief and location must be provided so we can confirm availability.
Are your Project engineers available throughout the UK?
Yes. Our Project engineers cover all of the UK and often complete projects in Europe too.
Is Project Management available?
Yes; our Project Office and Project Consultants can provide this service. This can include the management of multiple project work streams to ensure seamless project delivery. Please request this with your quote.
How do I contact the Networks First Project Office?
The Networks First Project Office can be contacted by email email@example.com or call 0845 260 5414
Customer Engagement Team
We’ve submitted a support services order, what happens next?
You’ll receive a copy of our Welcome Pack – also available here, providing you with details on who you need to contact with incidents, quote requests and other enquiries. You’ll receive a copy of your contract in the post or via our ServiceFirst customer portal.
How do I gain access to the ServiceFirst customer portal?
ServiceFirst customer portal access can be requested by emailing ServiceDesk@networksfirst.com
What is the role of the Customer Engagement Manager?
The Customer Engagement Manager will be involved from the initial service transition meeting. Their role is to ensure that processes and procedures are integrated between Networks First, our Partner and their customer. They are also instrumental in obtaining customer feedback through conducting regular Service Review meetings. Further details can be found in the following blog: http://www.networksfirst.com/what-do-our-customers-and-seaside-taverns-have-in-common/
How do I contact my Customer Engagement Manager?
The Customer Engagement Management team can be contact via our Head Office on 0845 850 5577 who will be able to direct your call.
I’d like to provide feedback on your services, how do I do that?
Customer feedback can be provided in a variety of ways. You can call us on 0845 850 5577, email us at firstname.lastname@example.org, or fill in our feedback survey where the results are published on our website at: www.networksfirst.com/feedback
What vendors do you work with?
Networks First work with multiple vendors who include Cisco, HP, Extreme/Enterasys, Avaya, Aruba, Mitel, Huawei, Check Point, Fortinet, Blue Coat, Brocade & 3Com.
What are enhanced services?
Enhanced services are software support that is backed off to the vendor. Vendor backed support offers access to software updates, bug fixes and for some vendors high level TAC support through the vendor themselves should a support incident need to be escalated to the vendor.
What is your key differentiator between other Cisco suppliers?
Networks First have a strong working relationship with Cisco being both a Cisco Master Managed Service Partner and also a Cisco Silver Partner. This entitles us to the same discounts as a Cisco Gold Partner however demonstrates Networks First has the expertise and experience to provide excellent service delivery to our partners and their customers.
What is an Extreme/Enterasys bridging partner?
Networks First became the first Extreme/Enterasys bridging partner following the merger of the two vendors. The vendors recognised our skills as a company who can offer transitional support services and professional services across both product sets and technologies. This certification recognises our skills and experience which has been developed over the last decade for both Enterasys and Extreme networks.
Do you offer deal registration?
Networks First can deal register opportunities for product supply with vendors to guarantee the best possible price within their programme perimeters.
HR & Careers
I’m interested in working at Networks First, where can I send my CV to?
If you would like to work at Networks First please send your CV to email@example.com
Does Networks First have any vacancies?
Details of Networks First’s current vacancies can be found here
Can I apply for a job at Networks First as an overseas applicant?
Yes, Networks First accepts applications from overseas. Due to the nature of our business and services delivered we do require applicants to meet the following criteria:
- Engineering and Project Office employees require SC clearance. In order to achieve this the UK government require the candidate to have lived in the UK for a minimum of 5 years.
- Back office employees require a valid visa to work in the UK.
What benefits does Networks First have for its employees?
There are a range of benefits available from Networks First if you are an employee on a permeant contract who has passed their probationary 6 months period.
- 25 Days Holiday plus bank holidays and quarterly bonus half days.
- Pension whereby the company will match contributions up to 5%.
- Private Medical scheme including optical and dental.
- Life Insurance.
- Critical Illness Cover.
- Cycle to work scheme.
- Child Care Vouchers.
Do you have a graduate programme?
Yes, Networks First have a graduate Sales Academy. On occasion graduate placements may be available in other departments. For more information please email firstname.lastname@example.org.