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Staffordshire County Council Case Study

Staffordshire Council provides vital services, 24 hours day, seven days a week for 8,000,000 people. Originally, shift-based technicians were employed to identify, diagnose and initiate remedial work on network problems.

This was very costly and inefficient and was not proving to be best value for money. Complementing the council’s on-site systems, Networks First provided a remote network monitoring service based in their Network Operations Centre.

The service monitors key council sites and links, and generates alerts to Networks First staff about potential network problems.

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