Feb
03

Network technology trends – LAN & Data Centre

By Ed Bullock, Vendor & Pricing Analyst

Here’s an interesting statistic: “In 2009 alone humans created more data than in all previous years combined.”

Here’s another one: “Over the last 15 years network speeds have increased 18 million times.”

[Source: Cisco Systems]

So, all other things being equal, the network has to keep pace with our almost insatiable demand for data – whether this be real-time voice, streamed or live video, business or social applications (or both).

The answer may be speeds and feeds – i.e. moving data traffic faster around the LAN. As testament to this trend, Extreme have recently launched their “record breaking” BD X8 Ethernet Switch which has the “lowest latency, highest density and lowest energy consumption” in the market today.

It is true that 10GbE Ethernet is becoming more widespread as enterprises seek to reduce data traffic bottlenecks. Our Network Maturity Assessment can help identify the trouble spots and when to upgrade the underlying infrastructure.

Although faster throughput is more common today at the network core and in the data centre, relative port speeds are diverging. At the network edge the bandwidth requirement to link PCs, printers and other devices to departmental subnets is largely unchanged. The answer may be the network architecture

Yet as low-end switches become commoditised and port prices continue to fall 1GbE (10/100/1000) is becoming the norm. This is in part a response to increased competition between vendors like Cisco and HP – who occupy #1 and #2 respectively in the LAN switching market. Typically 1GbE fixed form switches can be stacked together, allowing enterprises to scale their network in line with their business.

For IT Managers, keeping track of the underlying infrastructure can be problematic because user needs are dynamic.  Knowing what ports are in use and for what purpose is invaluable information. Networks First can help you with our multi-vendor Port Assessment Service which identifies the LAN switch ports in your network that are free and those really in use.

Of course, the wired LAN is just one – albeit important – piece of the jigsaw…

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Feb
01

Firewall Security: The Next Generation

By Anish Chauhan, Network Consultant

A traditional firewall is no longer adequate protection against the internet and its users. Traditional firewalls are packet filtering devices that allow access based on IP addresses and protocol port numbers. This was fine when the perimeter of the network was rigidly defined and protocols were used solely for their intended purpose; however this is no longer the case.

More recently, the introduction of Next Generation Firewalls or Application Layer Gateways has meant that it is now possible to have complete control over web users.  As an example, a traditional firewall will be able to permit or deny web traffic as a relatively blunt instrument meaning that web traffic from the inside network to the outside world will more often than not be invariably permitted.  An ALG, on the other hand will be able to permit web traffic based on specific application types within the web session – as an example ALG will commonly give the administrator the ability to permit access to Facebook but deny the specific applications that can be accessed through Facebook.

Driven by the evolution of Web 2.0, many of these ALG’s can provide a breakdown of exactly what is going on inside the web-based session and permit or deny traffic on a far more granular basis than was ever capable before.

For example, the Check Point Application Awareness Blade and SonicWALL’s ALG’s can permit the Facebook traffic but deny the chat or games.

Check Point has always put ease of firewall administration and reporting capability high on its agenda and that continues to be the case with the integration of other UTM (Unified Threat Management) capabilities such as Anti-Virus, Anti-Malware, IPS, URL Filtering and Application Layer Gateway capabilities.  Some performance sacrifices may be made when activating some of these features on appliances that are pitched at the SME end of the market.

 

SonicWALL is continuing to grow its market share and prides itself on using Cavium chipsets that are designed with “deep-packet” inspection in mind.  It is this capability that enables ALG’s to be able to differentiate between common web traffic, Facebook traffic and chat/ games within that session.  The faster these devices can inspect this traffic the less performance degradation will be experienced – therefore throughput is paramount.  Performance capabilities (of their rather amusingly titled “Super Massive” series) are at some of the highest in the industry, however, and by SonicWALL’s own admission, logging is an area that is regularly being improved.

Being able to prevent users from using web applications that have questionable business justification is one thing but the real value add comes in being able to proactively prevent malware from infesting your network which rather than being an inconvenience are actually more likely to render businesses inoperable.  This is where well implemented content security solutions play a real part in network security and the continuation of effective business communications.

So where does Cisco fit into this?

Although seeming to have not brought anything to the ALG party, Cisco has in fact been somewhat ahead of the game for some time.  Of the Security Services Modules the Content Security & Control (CSC) module provides a notable degree of malware protection.  This is in part through the integration of Trend Micro’s award-winning capability.  Preventing the infiltration of malware into the network combined with URL filtering, content filtering and anti-phishing technology that can integrate into perimeter firewalls combine to provide a comprehensive perimeter network security solution.  Not attempting to re-invent the wheel, Cisco has acknowledged that this level of inspection and protection, should be undertaken by dedicated hardware combined with the integration of well-established content security experts.

It is widely accepted that the web is the source of the vast majority of malware, in fact when you think about it – where else can malware be ultimately sourced from?! So how do you protect your network from the Internet-based threats that are continually growing in quantity, complexity and the potential impact to your business?

To receive an electronic copy of Networks First’s ‘How to Guide’ on Network Management for the 21st Century please click here.

Jan
27

Will Service Level Agreements (SLAs) be affected by the London Olympics?

By Daljit Paul, Head of Service Delivery

The Olympic Games start in London on the 27th July and finish on the 12th August 2012, followed by a two week period of the Paralympic Games which will run from the 29th August and finish on the 9th September 2012.

The large number of spectators visiting London between July and September will place huge demands on the transportation systems within London.

During the months of July, August and September 2012, Networks First will continue to provide Support Services to contracted customers from our offices located in London and across the UK. Networks First’s SLAs will continue to be achieved during this time as 90% of incidents are fixed remotely by our engineers. Response times to site may be affected due to the anticipated congestion and additional security within certain areas of London. However, our Service Desk will be on hand to keep you updated on the progress of your incident.

During the period of the Olympics, Networks First will have additional support engineers located within the London Office who will be backed up from our Basildon office.

For further information regarding this, please contact your Account Manager.

Jan
27

Doing more in the local community

By Leanne Cox, HR & Internal Communications Co-ordinator

Networks First is always striving to do more for the local community. With the help of Business in the Community, we teamed up with the YMCA Redditch to give something back.

In the summer of 2011, Networks First partnered with the support department and residents of the YMCA to redecorate the common areas in the local support accommodation.

The YMCA is the largest and oldest youth charity in the world who believe that all young people deserve to have a safe place to live and the opportunity to reach their full potential.

Split over two days, 20 employees from Networks First donated their time and grabbed their paint brushes to help prepare and decorate four key areas of the building; the resource centre, games area, chill-out area, TV area, entrance and foyer.

Victoria Davis, Youth Support Team Leader at Redditch YMCA commented, ‘The project has made a big difference to the YMCA. Networks First really listened to what we wanted and have provided the resident’s with a common area to be proud of’.

Oliver Prewitt YMCA resident said ‘I would like to thank everyone from Networks First who got involved in the project, they have transformed our common room into an area that we really want to spend time in’.

For further information, please click here.

Jan
24

PCI DSS – Where are we now?

History

In 2005 American Express, VISA International, MasterCard Worldwide, Discover Financial Services and JCB International together formed what is now the PCI DSS – the Payment Card Industry Data Security Standard.

In 2006 the standard was developed and published and organisations have been formally bound by the requirements since the end of 2007.

Compliance with PCI DSS is not a legal requirement, however Visa, MasterCard and American Express monitor compliance with the standards they have developed, and any organisations that fail to meet the requirements can expect fines of up to $500,000 per incident involving a loss or compromise of data, as a result of non-compliance.

The standard consists of 12 high level requirements which are then broken down into more detailed sub-requirements.

Why?

There has been a significant rise in credit and debit card fraud in recent years and although the £365.4m worth of card fraud in 2010 is a decrease of 17% on the previous year the figures are still eye-wateringly high.

Although this decrease of 17% is not quite as high as the decrease from 2008 to 2009, which was an impressive 28%, these decreases nonetheless suggest that companies within the Payment Card Industry adhering to the standard are significantly playing their part in reducing credit card fraud.

It’s worth remembering that even from a purely technical perspective and in the absence of losses and fines a network that is non PCI compliant is severely falling short of network and network security best practices.

Are you compliant?

The requirements for PCI compliance apply to any business that store, handle, access and transfer cardholder data. The standard applies equally to both brick and mortar merchants as well as those that process card payments online. For any organisation that this applies to, compliance is compulsory.

The standard has now been enforced since 2007 and is being updated as feedback on the initial version and the standards are received.  The standard is becoming more and more prescriptive and more relevant to the typical traffic patterns and profiles of today’s systems.  As well as multiple points being clarified, version 2.0 of the standard mandates that vulnerabilities identified as being high-risk are addressed rather than these being best practise and one of the notable previous revisions were to strongly encrypt all wireless transmissions of cardholder data across public networks.

Jan
23

PCI DSS

In 2005 American Express, VISA International, MasterCard Worldwide, Discover Financial Services and JCB International together formed what is now the PCI DSS – the Payment Card Industry Data Security Standard.

In 2006 the standard was developed and published and organisations have been formally bound by the requirements since the end of 2007.

Compliance with PCI DSS is not a legal requirement, however Visa, MasterCard and American Express monitor compliance with the standards they have developed and any organisations that fail to meet the requirements can expect fines of up to $500,000 per incident involving a loss or compromise of data, as a result of non-compliance.

The standard consists of 12 high level requirements which are then broken down into more detailed sub-requirements.

Who does this affect?

The requirements for PCI compliance apply to any business that store, handle, access and transfer cardholder data. The standard applies equally to both brick and mortar merchants as well as those that process card payments online. For any organisation that this applies to, compliance is compulsory.

The standard has now been enforced since 2007 and is being updated as feedback on the initial version and the standards are received.  The standard is becoming more and more prescriptive and more relevant to the typical traffic patterns and profiles of today’s systems.  As well as multiple points being clarified, version 2.0 of the standard mandates that vulnerabilities identified as being high-risk are addressed rather than these being best practise and one of the notable previous revisions were to strongly encrypt all wireless transmissions of cardholder data across public networks.

Assessments

A merchant is classified into one of 4 levels based on the number of credit/debit card transactions per year. The result of this classification dictates how that organisation must be assessed.

  • A level 1 merchant (having more that 6 million transactions per year) must have an Annual Onsite Security Audit (reviewed by a QSA (Qualified Security Assessor) or Internal Audit if signed by officer of merchant company and pre-approved by acquirer) and Quarterly Network Security scan.
  • A level 2 merchant (between 1 million and 6 million transactions per year) can complete an Annual self-assessment Questionnaire and a Quarterly Scan by an ASV (Approved Scanning Vendor).
  • Level 3 merchants (20,000 to 1 million transactions) can also complete an Annual self-assessment Questionnaire and have a Quarterly Scan by an ASV.
  • Finally those classified as level 4 merchants (less than 20,000 transactions) must simply complete an annual self-assessment questionnaire.

Many of the requirements of the PCI DSS may seem simple and easy to adhere to yet a significant number of companies do not meet the requirements and are shelling out hefty fines in lieu of making their network compliant.

PCI DSS Requirements

PCI DSS Requirement
Build and Maintain a Secure Network:
1. Install and maintain a firewall configuration to protect cardholder data
2. Do not use vendor-supplied defaults for system passwords and other security parameters
Protect Cardholder Data:
3. Protect stored cardholder data
4. Encrypt transmission of cardholder data across open, public networks
Maintain a Vulnerability Management Program:
5. Use and regularly update anti-virus software
6. Develop and maintain secure systems and applications
Implement Strong Access Control Measures:
7. Restrict access to cardholder data by business need-to-know
8. Assign a unique ID to each person with computer access
9. Restrict physical access to cardholder data
Regularly Monitor and Test Networks:
10. Track and monitor all access to network resources and cardholder data
11. Regularly test security systems and processes
Maintain an Information Security Policy:
12. Maintain a policy that addresses information security


 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

How Networks First can help:

  • Redesign of networks to include the implementation of DMZs (1.2, 1.3)*
  • Implement IP address translation to RFC 1918 standards (1.2, 1.3)*
  • Implementation of IPSec VPNs across any unsecure network. Including wireless networks (4.1)*
  • Ensuring wireless networks meet industry best practices (4.1.1)*
  • Implementation of NAC – Network Admission Control (7.1.4, 9.1.2)*
  • Implement 2-factor authentication (8.2)*
  • Implementation of IDS/IPS systems (11.1, 11.4)*

Dec
22

Mitel Update – Simply Communicating

By Ed Bullock, Pricing & Vendor Analyst

Mitel

Simply Communicating

Whether a company has 30 users or 65,000 they require powerful call handling, a profusion of unified communications features and simple management. By enhancing your business communication, collaboration and customer responsiveness you can gain a competitive edge in today’s dynamic markets whilst maximising your ROI.

Networks First has been a Mitel partner for several years. Their core communications software platform delivers a highly flexible, feature-rich IP telephony system that is scalable and easy to manage, whether a customer has a single site or multi-site networks that span the globe.

Freedom Architecture

Businesses want to offer functionality tailored to the needs of specific job roles and individual preferences – but how? Mobility requires flexible support for different devices and location based services.

Mitel solutions help provide an ‘in the office’ experience from any place with a single identity, phone number, voicemail and extension – ensuring that users are always reachable based upon their individual needs for Unified Communication and Collaboration (UC&C) and degree of mobility.

To affect a smooth transition path to the network-centric communications model – which may include migration from legacy PBX and / or endpoints – organisations can choose a standards-based architecture which extends future options and offers business continuity.

Mitel provides multi-vendor support across LAN / WAN infrastructures and integration with back office applications (including email, CRM, presence and IM). Networks First offers a range of services which are ideally suited to both new and existing Mitel deployments, including health checks, voice-readiness assessments and on-going support services. Please contact us for further information.

Dec
20

Mitel Communications Director – version 5.0

Through our partnership with voice vendors such as Mitel, Networks First helps businesses respond to real-world business challenges with unified communications solutions that drive productivity, improve performance, and reduce costs.

Customers ask us for seamless integration of voice, email, unified messaging, mobility, presence, conferencing, collaboration, applications, and more. Why? Answer: To enable faster, more effective communication.

The latest release of Mitel Communication Director – MCD version 5.0 – brings together a number of significant features such as synchronous integration with Active Directory, simplified user provisioning and licensing, configurable system audit trails and additional SIP protocol capabilities.

MCD supports a range of deployment models (distributed, centralised, public and private cloud). As your IT strategy shifts, so too can your communications solution, since MCD has a single software stream and most licenses are portable across deployment models.

MCD can also be virtualised on industry standard servers, enabling customers to manage their unified communications like any other application in the data centre.

Unified Communications & Collaboration

MCD supports integrated UC applications via the Mitel Applications Suite (MAS) – which bring together a full complement of business critical software applications on a single platform. MAS enables IT departments to deploy applications based on individual user needs, with a simple, single point of access through the UC Advanced client for a consistent user experience.

Contact Networks First to find out more about MCD version 5.0 and how you can leverage the benefits – either as an existing or new Mitel user.

Dec
16

Mitel Software Assurance & Support

By Ed Bullock, Pricing and Vendor Analyst

Mitel

Simply Communicating

Effective from December 15th, Mitel is evolving it’s Software Assurance and Support (SWAS) program by introducing Service Level Agreements (SLAs) to their software subscriptions – which entitles our customers to technical assistance and software updates.

Software subscriptions are industry practice and common to most voice vendors – including Cisco, Avaya and Shoretel. The benefits include:

  • Strategic ROI – Improved business communications and user productivity;
  • Operational ROI – Access to latest software functionality;
  • Financial ROI – Investment protection in software assets; and
  • Maximising the value of unified communications.

Customers can extend their 90 day Mitel warranty for up to 5 years by purchasing SWAS from Networks First. Backed by our 24/7 Support Services this gives you peace of mind and a single point of contact for all software and licensing issues related to your Mitel infrastructure.

Mitel software subscriptions remain competitively priced versus other voice vendors. Further information about these changes is available on request from your account manager.

Dec
02

Webinar: The Multiple Faces of Mobility and the Impacts on your Network

Join our webinar on Wednesday 18th January at 3pm, where Paul Lewis, Network Consultant at Networks First will be discussing:

Whether it is the ‘bring your own devices’ trend or the challenge of providing a wireless network that meets expectations, the increasingly mobile nature of the workplace is a challenge for IT.

This presentation explores key aspects of the more mobile workplace including:

  • Whether the modern WLAN does away with the need for a Wired LAN?
  • Do I need to provide Wireless LAN in my remote and/or home offices?
  • How do I secure the mixture of devices (including BYO) and users?
  • And how do I retain a control over my ICT and comms strategy in the face of the increased consumerisation of IT?

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