PBX Support Service
Telephones and the PBX are often overlooked as a critical part of the business. In general the expectation is they will just work. For most businesses it makes sense to protect equipment with a PBX support plan - either the vendor warranty, or as the equipment becomes end of support, utilising a third party.
Networks First support most major vendors of IP based, and non-IP based legacy PBXs. Our PBX Support is ideal for those with ‘end of support’ equipment or those with legacy systems inherited through mergers or consolidation programs.
Networks First can deploy SIP on all of its supported PBX platforms whether SIP handsets, SIP Unified Comms clients or SIP trunks are required. This enables you to keep your existing PBX but enjoy all the cost savings and flexibility of VoIP. We can also advise you as to best practice when implementing SIP regarding QoS (Quality of Service) and security.
Our consultants can also help you integrate your existing PBX system into the framework of your overall journey to unified communications.
Our PBX Service includes:
- Remote monitoring for IP enabled PBX systems.
- Monthly back up line checks.
- SIP/ VoIP gateway conversion (optional).
- Major configuration changes.
- Troubleshooting and repair of voice services.
- Replacement hot-spares for major vendors.